FAQs

Event Dates:
April 19-22, 2026

Location:
Phoenix, Arizona

Venue:
Sheraton Grand at Wild Horse Pass
Address: 5594 W. Wild Horse Pass Blvd, Chandler, AZ 85226
Phone: (602) 225-0100

Participants can pay via credit card during registration that will be securely processed.

If a participant cannot pay for registration by credit card, checks and wire transfers are accepted. Please select the "Send Invoice" option during the payment step. 

If paying by check, please contact Conference@armaintl.org for mailing instructions.

Registration Cancellation Policy
Cancellations must be received in writing from the registered attendee or credit card holder and must include the attendee’s name and/or transaction number. Written requests should be sent to conference@armaintl.org.

• By February 23, 2026: Cancellations received on or before this date will be subject to a 20% cancellation fee
• February 24 - March 23, 2026: Cancellations received during this period will be subject to a 50% cancellation fee
• After March 23, 2026: No refunds will be issued under any circumstances

After the final cancellation deadline, requests may, at ARMA’s sole discretion, be considered for a registration credit toward a future conference. Depending on the nature of the request, supporting documentation may be requested. No cash or credit-card refunds will be processed after this date, and credits are not guaranteed.

Substitutions are encouraged.

Refunds approved prior to the March 23 deadline will be issued via the original payment method within 30 days of approval.

No-shows will not receive a refund or credit toward any future ARMA events.

Event Cancellation or Postponement
In the unlikely event that ARMA International determines the conference cannot be held as scheduled, whether due to acts of God, government regulation, public health concerns, civil unrest, or any other circumstances beyond ARMA’s reasonable control, ARMA International reserves the right, in its sole discretion, to take one or more of the following actions:

• Postpone or reschedule the event to a later date or alternate format (including virtual or hybrid)
• Transfer paid registrations to the rescheduled or repurposed event
• Issue a full or partial refund
• Provide a registration credit toward a future ARMA event

The determination of whether to refund, credit, or transfer registrations will be made at ARMA International’s sole discretion, based on the nature of the circumstances and financial commitments already incurred.

ARMA International is not responsible for reimbursement of travel, lodging, or any other expenses incurred by attendees in connection with the conference or its cancellation, postponement, or repurposing. 

Marketing & Communications Policy: 

By registering for ARMA InfoNEXT 2026 you agree to receive conference-related emails, text messages, and other electronic communications from ARMA International. You acknowledge that your contact information will be entered into ARMA InfoNEXT 2025 event registration system, app, and website.  

 

By registering for ARMA InfoNEXT 2026, you acknowledge that ARMA International may share your name with the Sheraton Wild Horse Pass in a registration list to audit rooms for the event housing block and flag for inclusion in the group block for on-site room deliveries.  

 

By registering for ARMA InfoNEXT 2026, you grant ARMA International explicit permission to include your email address in a list provided to attendees, exhibitors, and business partners participating in the event. If you’d like to opt out, please email Conference@armaintl.org.  

 

By registering for ARMA InfoNEXT 2026, you grant full permission to ARMA International to use and distribute any images, videos, and audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and videos may be published on ARMA International’s website, social media accounts, or in other digital and print publications. If you’d like to opt out, please email Conference@armaintl.org.

 

Disclosure of SMS Consent: By providing your mobile phone number, you are giving consent to receive autodialed calls, pre-recorded & artificial audio, SMS/MMS texts, or other electronic communications from ARMA International at the email and phone number provided, even if the number is on a corporate, state, or national Do Not Call List. This consent is not a requirement for purchasing any goods or services. Messaging Frequency may vary. Standard message and data rates may apply.

 

Instructions for Opting Out: To stop receiving these messages, simply reply STOP to any message we send. For assistance, reply HELP or contact our customer service at Conference@armaintl.org.

 

Privacy Policy: Your information will be used in accordance with our Privacy Policy.

Code of Conduct 
ARMA International is committed to providing a safe, productive, and welcoming environment for the entire RIM/IG community and ARMA International staff. All conference participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, sponsors, staff, and service providers, are expected to comply with this code of conduct. It applies to all ARMA International events, including those sponsored by companies and organizations held in conjunction with ARMA International, in public or private facilities. 

 

ARMA International does not tolerate any form of discrimination or harassment. In response to any incident of unacceptable behavior, ARMA International reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without refund and the right to prohibit attendance at any future event. 

 

Examples of Unacceptable Behavior 

• Harassment, intimidation, or discrimination.
• Physical or verbal abuse.
• Inappropriate verbal comments related to gender, age, pregnancy, marital status, sexual orientation, disability, personal appearance, race, religion, or national origin.
• Inappropriate use of nudity and/or sexual images in public spaces or in presentations.
• Harassing, threatening, or stalking.
• Unwanted touching, unwanted remarks of a sexual nature, unwelcome comments about someone’s body or personal appearance, and unwelcome attention.

If you experience harassment or notice that someone else is being harassed, contact either Nathan Hughes, at nate.hughes@armaintl.org, or Tricia Smith, at tricia.smith@armaintl.org, so that we may investigate and take appropriate action. 

 

Responsible Drinking 

At ARMA International events, including receptions, where both alcoholic and non-alcoholic beverages are served, attendees and staff who choose to drink alcoholic beverages are expected to drink responsibly. ARMA International and convention, hotel, or venue event staff have the right to deny service to attendees for any reason and may require an attendee to leave the event. 

 

Personal Safety and Security 

ARMA International is committed to providing a safe and secure environment at its events by working with venue staff to make sure everyone is safe. We ask that attendees report any questionable or concerning activity to ARMA International or convention, hotel, or venue event staff. 

• Be aware of your surroundings at all times.
• Do not wear earbuds.
• Use the buddy system when walking to and from event venues, including networking event locations during early or late hours.
• Don’t wear your meeting badge on the street. Take it off as soon as you leave the building/venue.
• Don’t carry a lot of cash or credit cards. Leave in your hotel room safe.
• Don’t leave personal property unattended anywhere, anytime.

ARMA International reserves the right to, in its sole discretion, refuse entrance to the conference and/or remove any individual whose behavior is disruptive and/or is not consistent with the character and purpose of the event. All InfoNEXT 2026 badges are the property of ARMA International and must be returned upon request.